SPRING SALE | UP TO 50% OFF

FREQUENTLY ASKED QUESTIONS

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer free shipping?

Yes! We offer free shipping on orders over $100(or local equivalent). Shipping costs will be calculated at checkout for smaller orders.

How long will it take for my order to arrive?

How long does delivery take?

Delivery time depends on your location.

  • USA/Canada: 7–12 business days
  • UK/Europe/UAE: 5–10 business days
  • Rest Of The World: 10–15 business days
Can I track my shipment?

Absolutely! Once your package ships, you’ll get a tracking link via email to follow its journey. You can also track your package on our website, using the tracking number you received in your email.

What’s your return policy?

You have 30 days from delivery to request a return or exchange. Items must be unused and in original packaging. Just contact our support team to get started.

Orders

Below are some of are common questions about orders

Can I change or cancel my order?

Yes, but only within a few hours of placing it. Contact us as soon as possible and we’ll do our best to assist before your order is processed.

What if I entered the wrong shipping address?

Please email us immediately. If your order hasn’t shipped yet, we’ll update the address. If it has shipped, we’ll help you explore options with the courier.

Why didn’t I receive a confirmation email?

Check your spam/junk folder first. If it’s not there, contact us and we’ll resend it.

My order arrived damaged. What should I do?

We’re sorry to hear that! Send us a photo of the damaged item and we’ll arrange a replacement or refund right away.

Products

Below are some common questions about our products

Do the colors match what I see online?

We aim for accurate representation, but slight variations may occur due to lighting or screen settings. Each piece is unique, especially handmade items.

What makes Inovessa products unique?

Each piece is carefully curated for its balance of beauty, functionality, and timeless design — made to complement real homes and daily rituals.

Where are your products made?

We work with trusted partners around the world who specialize in artisan-quality glassware, ceramics, and home accessories.

Didn’t find your answer?

Don't hestitate to contact us